Hialeah Hospital will now be offering patients a new option for care with Tele-ER. This option allows anyone to talk to a board-certified Emergency Room physician 24 hours a day, seven days a week. All you need is a smartphone, tablet or computer. Patients who may be uncertain whether to seek treatment or go to the hospital, no longer have to make the decision alone thanks to Tele-ER.

“We are excited to announce the launch of Tele-ER. Patients will be able to make direct contact with an Emergency healthcare provider from the comfort of their own home,” said Michael Bell, chief executive officer of Hialeah Hospital. “Tele-ER provides a new solution for convenient access to care. If your condition requires a visit to the emergency department, please know we are safe, equipped and ready.

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Patients can easily access Tele-ER by calling 1-833-4-Tele-ER to schedule a visit any hour of the day or night. They will connect with a Tenet Tele-ER staff member to register and get started with a secure, private and individualized ER evaluation. All the patient needs is an internet-connected smartphone, tablet or computer, with a functioning camera.

If a patient requires in-person care, diagnostic procedures or lab tests, they will be asked to come into the hospital. Tele-ER is an evaluation tool for patients seeking emergent care and is not a substitute for calling 9-1-1: if a person’s condition worsens quickly or requires immediate attention, they will be directed to hang up and call 9-1-1 or go to the nearest Emergency Department.

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